The City of Tshwane advises residents supplied by Bronkhorstspruit Waste Water Treatment Plant that tap water is currently unsafe and must be used only for flushing toilets. Residents must use safe water supplied by City-owned water tankers until the City officially confirms that the tap water is safe again.
This advisory applies to Bronkhorstspruit and its suburbs, Zithobeni, Rethabiseng, Ekandustria, Ekangala, Dark City and communities that receive water through the cross-border supply to Thembisile Hani Local Municipality.
Water quality findings
Samples collected from the treatment plant and the Zithobeni and Ekandustria reservoirs on 14 October 2026 showed serious bacterial contamination. Laboratory results received on 17 October 2026 recorded high levels of E. coli and other bacteria, indicating contamination associated with human or animal waste.
Restrictions on tap water use
Residents must not use tap water for drinking, cooking, preparing baby food, washing hands, brushing teeth, bathing, making ice or washing fruit and vegetables. These restrictions also apply to boiled tap water. Boiling tap water at home does make the water safe.
Residents should discard stored tap water and clean their containers with water and soap, followed by domestic bleach, before refilling them with safe tanker water. Safe water must be kept in clean containers with lids and poured out when needed. Residents should avoid dipping hands or cups into stored water. Those with large storage tanks should obtain cleaning and disinfection guidance from the City.
Free drinking water through tankers
The City will continue providing free drinking water through water tankers while the advisory remains in place. Tanker water will be tested to check its safety. The City aims to provide at least 15 ℓ per person per day and will share collection points and delivery times with the affected communities.
To request a tanker or report a missed delivery, residents can call 012 358 9999 or 080 1111 556 . They should provide their name, street address, area and a nearby landmark. Residents are also encouraged to report where older people, people who are ill or people with disabilities need assistance with collecting water.
Work to restore safe supply
Technical teams are working around the clock to address the water quality problems and restore a safe supply.
Customers must continue following the restrictions until the City officially confirms that the tap water is safe to use.
Updates will be issued continuously and sooner if the situation changes, through the City's WhatsApp channels, website at www.tshwane.gov.za and Facebook page at www.facebook.com/CityOfTshwane . Residents are encouraged to share verified notices with their neighbours.
The City apologises for the disruption and thanks affected communities for their patience and cooperation.